Taco Mell Voice Agent Knowledge Base
1. Location & Hours
Address: 4326 Crenshaw Blvd, Los Angeles, CA 90008
Hours: Monday–Saturday: 11:00 AM – 7:00 PM
Closed on Sundays
2. Menu Descriptions with Prices
Tacos:
Chicken Taco – $2.99
Steak Taco – $3.99
Shrimp Taco – $4.50
Beans, Rice, Cheese – $2.00
Taco Plates (Includes rice, beans, 3 tacos, and 24oz soda):
Chicken – $11.99
Steak – $13.50
Chicken & Steak – $12.50
Shrimp – $15.00
Mix (2 Steak + 1 Chicken or vice versa) – $12.50
Burritos:
Chicken – $10.99
Steak – $11.99
Shrimp – $15.00
Chicken & Steak – $13.99
Shrimp Mix – $15.00
Three Meat – $17.99
Beans, Rice, Cheese – $8.99
Burrito Bowls:
Chicken – $11.99
Steak – $12.99
Shrimp – $15.00
Chicken & Steak – $12.99
Three Meat – $15.00
Beans, Rice, Cheese – $10.99
Quesadillas:
Chicken – $10.99
Steak – $11.99
Shrimp – $17.99
Chicken & Steak – $12.99
Shrimp Mix – $14.00
Three Meat – $18.99
Beans, Rice, Cheese – $8.99
Taco Salad:
Crispy tortilla bowl with lettuce, protein, cheese, salsa, sour cream – $13.00
Nachos:
Chicken – $11.99
Steak – $12.99
Shrimp – $18.99
Chicken & Steak – $12.99
Shrimp Mix – $13.99 to $17.99
Beans, Rice, Cheese – $8.50
Drinks:
Kool-Aid (Regular) – $4.00
Kool-Aid (Large) – $6.00
Soda (24oz) – $3.00
Water – $1.00
Sides & Add-ons:
Cheese, Red/Green Sauce, Sour Cream – $0.50
Guacamole – $1.50
Beans or Rice – $1.00
Chips – $2.00
Chips & Salsa – $5.00
Chicken (3oz) – $2.99
Steak (3oz) – $3.99
Shrimp (4pc) – $4.50
Taco Shell – $0.25
Burrito Shell – $1.00
3. Catering Service Overview
Self-Service Catering:
Guest packages: 50, 60, or 70 people (10-person increments only)
2-Meat: Chicken & Steak or 3-Meat: Chicken, Steak & Shrimp
Meats cooked fresh prior to event
Electric griddle provided to heat taco shells fresh on-site
Warmers provided for meats and sides (requires two separate power outlets)
Taco Mell staff sets up all equipment
Equipment is picked up after your event
Full-Service Catering:
Guest packages: 50 to 300 people (10-person increments only)
2-Meat: Chicken & Steak or 3-Meat: Chicken, Steak & Shrimp
Taco shells cooked fresh on-site using propane grill
Meats cooked fresh prior to event and kept hot on-site with warmers
Meats and sides kept hot using electric warmers (requires two separate power outlets)
3 hours of dedicated live service
Taco Mell staff provides full setup, on-site service, and cleanup
Included With Both:
Cooked meats (Chicken, Steak, or Shrimp)
Fresh corn tortillas
Red & green salsas
Toppings: cilantro, onions, shredded cheese, sour cream, chipotle sauce
Mexican rice and beans
Serving trays, utensils, napkins, and all required equipment
4. Catering Pricing
Full-Service Catering (2 Meats):
50 Guests: $770
60 Guests: $880
70 Guests: $990
80 Guests: $1,155
90 Guests: $1,265
100 Guests: $1,375
150 Guests: $1,760
200 Guests: $2,420
300 Guests: $3,630
Full-Service Catering (3 Meats):
50 Guests: $935
60 Guests: $1,078
70 Guests: $1,221
80 Guests: $1,419
90 Guests: $1,551
100 Guests: $1,683
150 Guests: $2,255
200 Guests: $3,080
300 Guests: $4,620
Self-Service Catering (2 Meats):
50 Guests: $550
60 Guests: $660
70 Guests: $770
Self-Service Catering (3 Meats):
50 Guests: $770
60 Guests: $902
70 Guests: $1,034
5. Booking Guidelines
Guest counts must be in 10-person increments
No custom counts (e.g., 55 or 112)
6. Travel Fees
Self-Service: No travel fee within 15 miles
Full-Service: No travel fee within 25 miles
$75 fee if beyond free radius
$1/mile after 30 miles round trip
7. Order Issues
Walk-Up Orders:
Remake offered for incorrect/missed orders on next visit
DoorDash Orders:
Direct customers to DoorDash support for refunds or issues
8. Escalation Instructions
If no staff is available or issue needs attention, capture name and issue, then send internal SMS
Collect and
9. Quick Topics for Voice Routing
Catering